Customer Service Sucks

Posted by Lance Atkins on October 12, 2011 0 Comments

 After doing some work on taxes a while back, I found that I had been over-billed $110 by TurboTax. I hunted down a customer service rep who fixed the problem. I got a survey from them yesterday and here is what I wrote back to them:

"The lady that helped me was very helpful, prompt, and knowledgable. If you guys don't give her a big ol' raise, you're stupid idiots. I was a little pissed about my TurboTax bill (an extra $110?) and she took care of the error like a bat-outta-hell. She actually made my day and I was happier in the end, after she corrected the problem, than if my bill was correct in the first place. Hooray TurboTaxLady! As for you guys: make your billing more transparent so I don't have to leave you for - gasp - someone else. Thanks!"

I was actually happier after needing - and tracking down - someone to correct my problem. I know, it doesn’t really make sense to me either. But I think, just think, that maybe we all just like having other people around, especially when those other people are enjoyable. Maybe we will change from “customer service” to “People Time.”

Comments (0 Comments)

If you posted a comment there wouldn't be no comments!

People Who Talk With Us Are Awesome



Stay Connected
Nature's Finest Protection